Understanding household waste practices

This survey has now closed - thank you! Our team will now analyse the results, which will inform our next steps.

To help improve our services and save our city money, we want to understand more about what’s important to you when it comes to rubbish, recycling and organic waste.

By taking part, you’re giving us valuable information that will help us to deliver better results for you, so thank you very much. We know that you're busy people, so we’re very grateful for your time and feedback.

This survey takes about 15 minutes to complete. If you choose to take part, only one question is mandatory (about your suburb) - the rest are optional. We’re asking these questions to ensure that we are accurately representing our residents’ needs and opinions.

Be sure to enter a prize draw at the end of the survey for one of five $100 gift vouchers (for residents aged 16 and above). To enter, we will ask for your email address to be in with a chance to win!

If you wish to withdraw your responses after completing the survey, please contact us at contact@huttcity.govt.nz or complete a form at tgtw.nz/contactform before October 14, 2024 to have your responses removed. Please note that your completion of the survey indicates that you have given consent to participate.

The survey will close at 11:59pm on Sunday 13 October.

Privacy Statement

Hutt City Council respects your privacy and takes the protection of your personal information seriously. The information collected in this survey will be used for the sole purpose of the survey as outlined below and will not be used for any other purpose. The survey is voluntary.

Use of Information:

Type of Information	Required/Optional	Why we collect this information
Area you live in	Required	Geographical information allows the Council to assess waste behaviours and understand the unique challenges and needs of household waste management.
Housing tenure	Optional - you can choose 'prefer not to say'	Information about survey participants’ housing tenure helps the Council determine if the survey sample accurately represents Lower Hutt’s overall population.
Age	Optional - you can choose 'prefer not to say.'	Age group information helps the Council understand how waste behaviours vary by age and aids in designing targeted educational campaigns.
Managing household waste (rubbish, recycling and food and green waste)	Optional	Asking residents about their household waste management practices provides the Council with valuable insights for strategic decisions and potential improvements to the kerbside collection service.
Email address	Optional - you can choose 'No, Thank you.'	By providing their email address, residents can enter the prize draw.

Who can access your information?

We value your privacy and confidentiality. Only authorised staff have access to your information. To protect your privacy, your survey responses will be treated with care and kept in secure council systems. Hutt City Council will prepare all analyses, reports, and insights from the survey in a combined form and without giving reference to individual survey responses.

For this survey, Hutt City Council is using the Engagement HQ survey platform. Please refer to Engagement HQ's privacy policy: Privacy Policy | See EngagementHQ

Hutt City Council will use DisplayR data analysis software for the analysis of all data collected in the survey. Please refer to DisplayR’s privacy policy: https://www.displayr.com/privacy-policy/

Retention of Information:

Your personal contact information (obtained if you enter into the prize draw) will be held for a maximum of five months and not used for other projects/consultations.

Access to Information:

You have the right to ask for a copy of any personal information we hold about you and to have it corrected if you think it is wrong.

If you would like to request a copy of your information or have it corrected, please get in touch with Hutt City Council’s Waste and Resource Recovery Team at contact@huttcity.govt.nz or complete a form on our Too Good To Waste website HCC Bin Enquiry Form (jotform.com).