The Engagement Principles

We will…

Engage when it counts, in ways that work for you

We’ll share clear, early updates about Council work you can help shape and offer a range of ways to have your say — so you can decide what matters and how you’d like to take part.

Be inclusive and accessible

We want to hear from everyone in Lower Hutt, especially people who haven't been heard before or have struggled with Council processes. We will listen at times and places that work for you.

Be responsible partners under Te Tiriti

We recognise the unique role that Mana Whenua play and are committed to engaging with Mana Whenua and hapori Māori in good faith, upholding tikanga and our commitment to Te Tiriti.

Engage genuinely with clear intentions

We’ll be clear about why we are asking for your input and what influence you have in each decision. We will listen, make room for new ideas, and be upfront when we need to change direction and why.

Be clear about the impact of your feedback

We’ll share what we heard and how it shaped our decisions — focusing on key themes and insights. When feedback is not used, we will explain why.

These principles were endorsed by the Policy, Finance and Strategy Committee on 6 May 2025.